Who we are and what this covers
This policy covers the personal information Recurra (operated by Lindenview Partners LLC) ("Recurra", "we", "us") handles through:
- Our websites, including recurra.ai, and the AI agents you can talk to on them
- Recurra Agents (agents.recurra.ai): AI sales agents we run for businesses ("Clients") that contact the Client's leads and book meetings
- Recurra Practice (practice.recurra.ai): AI sales training and role-play for sales reps and teams, and its browser extension
The Terms of Service apply to the same Services. For Recurra Agents Clients, our Data Processing Addendum governs the personal information we process for them.
Our role: for ourselves, and for the businesses we serve
For our own visitors, users and customers, Recurra decides how personal information is used, and this policy applies in full. That includes our websites, Recurra Practice accounts, Client portal accounts, and the people Recurra contacts to sell its own products.
For a Client's leads, we act on the Client's behalf; see People our agents contact for a Client.
People our agents contact for a Client
The Client decides who is contacted and why, and is responsible for having the right to contact them. Recurra contacts them on the Client's behalf and under its instructions, and the Client's own privacy policy applies too. We keep each Client's leads separate, and we do not use them to sell Recurra's own products.
If one of our agents contacted you for a business, you can ask to stop being contacted at any time, and we stop right away. You can also ask what we hold about you, or ask us to delete it. Ask the agent, the business, or us at team@recurra.ai; we pass requests on to the Client.
Information we collect
We collect information you provide directly to us, information our Services create when you use them, and information from the businesses and services we work with.
On our websites
- Forms: when you ask for a call or a demo, your name, email, company and mobile number, and whether you opted in to texts. When you ask us to email you a price quote: your email address and the plan details you entered.
- Talking with an agent in your browser: a transcript of the conversation, and anything you tell the agent, such as your name, email, phone number or a meeting time.
- Technical information: your IP address, browser and device type, the pages you visit, the address that referred you and campaign tags in the link. See Cookies and analytics.
Accounts (both products)
- Account information: name, email address, password or the sign-in service you use, and your photo if you add one
- Profile details you add, such as job title, company, team, location, time zone, language, and what you sell and to whom
- How you found us, such as a referral or campaign tag
- Communication preferences and support interactions, including feedback and screenshots you send us
Recurra Practice
- Your practice role-plays: audio, transcripts, and AI feedback
- Call recordings and transcripts you upload or connect, and the details in them, including about the other people on the call
- Conversations with Practice's AI coach
- Prospects you capture with the browser extension (see Recurra Browser Extension) or add yourself
- For teams: who is on the team, their roles and invitations, and their activity
- Billing: your plan and subscription. Card details stay with our payment processor.
Recurra Agents
- From Clients: portal accounts for their team; business details, including what is needed to register phone numbers and texting with carriers; their leads; and access to the tools they connect
- About the people our agents contact: contact and business details from the Client or business data providers; calls (recordings and transcripts), texts and emails; meetings booked; and requests such as a callback or to stop being contacted
How we use your information
We use the information we collect to provide and maintain our services:
- Run the Services: hold conversations, place and answer calls, send texts and emails, book meetings, and keep Clients' records up to date
- Analyze your calls and provide coaching insights
- Create personalized practice scenarios
- Show Clients what their agents did, and show team managers their team's practice
- Keep a record of requests and consent, and honor opt-outs and do-not-contact requests
- Communicate with you about your account and our services, and, where you agreed, market Recurra's products to you
- Keep the Services working and secure: analytics, troubleshooting and debugging, quality and compliance review, and preventing abuse and fraud
- Comply with the law
We don't train AI models on customer data
Recurra does not use Client data, the content you give us (such as recordings, uploads and lead lists), or the conversations our agents have with a Client's leads to train AI models.
Calls, Recordings and AI
Recurra and the businesses we serve may call you using an AI assistant and AI-generated voice. Recurra sends its own text messages only to people who opt in on our website. When we send text messages for a business we serve, they are sent in that business's name, under its own registration and the consent it collected, and that business's privacy policy applies. Calls may be recorded and transcribed. We use recordings and transcripts to provide the service, to keep a record of your requests and your consent, and for quality and compliance review. We keep them only as long as needed for these purposes or as required by law, and we do not sell them. You can ask us not to call or text you, or to delete your recordings, at team@recurra.ai.
- Our agents are AI. If you ask, the agent tells you so and which business it is calling for.
- Calls follow the calling-hour rules that apply to the person called, except a call the person expressly asked to receive right away (for example by submitting a form asking to be called now).
- Conversations with an agent in your browser on our websites are transcribed, not recorded.
- To stop, tell the agent, reply STOP to a text, ask to be removed in reply to an email, or email us. We stop right away.
Text Messaging
Recurra is operated by Lindenview Partners LLC. If you opt in to text messages on our website, we use your mobile number only to send the texts you agreed to. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
Message and data rates may apply. Reply STOP to opt out, HELP for help (team@recurra.ai). See the SMS Terms.
The service providers that deliver our texts and keep our records handle your number only to provide that service to us, never for their own marketing. Businesses that use Recurra Agents text their own leads under their own registration and the consent they collected. For the mobile numbers and opt-ins we handle for them, we apply the same rule: we do not share them with third parties or affiliates for marketing or promotional purposes.
Service providers
These kinds of companies process personal information for us, only to provide their service to us:
| Kind of provider | What they do for us |
|---|---|
| Hosting, databases and storage | Run our websites and Services and store their data |
| Telephony and text messaging | Carry calls and text messages, record calls, and register phone numbers and texting with carriers |
| AI model providers | Power conversations, transcription, writing, analysis and feedback |
| Email delivery | Send account, service and quote emails |
| Payments | Process subscription payments (card details stay with the payment processor) |
| Analytics, error monitoring and security | Show us how the Services are used, find and fix errors, and keep bots out |
| Business data providers | Provide business contact details used to work a Client's leads |
| CRM, calendar, mailbox, meetings and messaging integrations | Connect the Services to the tools you or a Client choose, and book meetings |
Clients can find the named list in our Data Processing Addendum.
Recurra Browser Extension
This section describes the Recurra browser extension specifically. The extension lets you turn a prospect's page into a practice call. It is a companion to Recurra Practice and requires a Recurra account.
What the extension reads, and when
The extension reads a page only when you ask it to. Opening its panel sends the current tab's address to Recurra to check whether you have already captured that prospect; this is a single lookup and no page content is read. When you then click Capture or Refresh, the extension reads that page's visible text, its title, and any LinkedIn profile links in the page, and sends them to Recurra so the prospect's details can be extracted. Nothing is read or transmitted while you simply browse, and the extension never reads pages in the background.
What it stores
Captured prospect details (name, job title, employer, industry, location, the company context extracted from the page, and the page's address) are saved to your Recurra account, where you can edit or delete them at any time. Deleting a prospect in Recurra deletes that captured data.
In your browser's extension storage the extension keeps only two things: your existing Recurra sign-in session, copied from an open Recurra Practice tab so you do not have to sign in twice, and the list of sites where you chose to hide its floating button. Page content is never retained in extension storage. Signing out of Recurra clears the stored session, and removing the extension removes both.
Where the data goes
Page content is sent only to Recurra's own backend, over HTTPS. There, an AI model provider processes the page text solely to extract the prospect's details for your practice call. Captured data is never sold, never transferred to third parties for their own purposes, never used for advertising, and never used to determine creditworthiness or for lending. It is used only to create the practice call you asked for.
Site access
The extension does not ask for access to your browsing when you install it. Reading a page works through the browser's own "active tab" mechanism: clicking the Recurra icon in the toolbar grants access to that one tab, for that one action, and nothing else.
One optional feature needs more. Recurra can draw a floating button on the page so you can capture without going to the toolbar, and drawing anything on a page requires access to that site. You are asked for it only when you turn the button on, and you can grant just the site you are on rather than all sites. If you never turn it on, you never grant it. That on-page component makes no network requests and reads no page content; it draws the button and remembers where you have hidden or moved it. You can withdraw the access at any time from your browser's extensions page.
How long we keep information
We keep personal information while your account or the Client relationship is active, and as long as needed for the purposes described in this policy, to meet legal obligations, resolve disputes and enforce our agreements. We delete it on a verified request to team@recurra.ai, within the time the law requires. We keep a minimal record of an opt-out or do-not-contact request so we can honor it.
Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of data in transit and at rest
- Limited access to personal data on a need-to-know basis
- Secure cloud infrastructure with industry-standard protections
- Each Client's data kept separate from other Clients'
No system is perfectly secure. If we learn of a breach that affects your personal information, we will notify you as the law requires.
Your Rights
You have the right to:
- Access and review your personal data
- Request corrections to inaccurate information
- Delete your account and associated data
- Get a copy of your data in a portable format
- Opt-out of marketing communications
- Ask us not to call, text or email you
Depending on where you live, the law may give you further rights, for example to know what we have collected and to limit how we use it. We will not treat you differently for using them. To make a request, email team@recurra.ai. We may need to confirm your identity first.
Children
Our Services are for businesses and working adults. They are not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.
Where we process information
Recurra is based in the United States, and our Services are offered to businesses and people in the United States. We and our service providers process information in the United States, and providers may also process it in other countries where they operate.
Changes to this policy
We may update this policy from time to time. We will change the "Last updated" date above, and tell users of any material change by email or in the Services.
Contact Us
If you have any questions about this Privacy Policy or our data practices, or want to make a privacy request, please contact us at team@recurra.ai.